Check the Seller’s Return Policy First
Every listing shows a Payments & Returns section. That tells you whether the seller allows returns and under what conditions.
📸 Image: listing page Payments & Returns tab circled
Even if a seller says “no returns,” you can still return items that arrive not as described, damaged, or counterfeit, per Reflexed’s protection policy.
Reporting Issues (Damage / Not as Described)
To qualify for a return under Reflexed protection:
Report the issue within 7 days of delivery.
Submit photos or video showing the problem (defects, missing parts, differences from listing).
Message the seller first using the Purchases → Report a problem flow.
If the seller doesn’t respond within 24 hours, contact Reflexed Support to step in.
Return Shipping Costs
If the return is approved under damage/not-as-described, seller pays for return shipping.
If the return is a preference return (seller allows “no reason” returns), you’ll pay return shipping.
Return shipping labels may be provided via Reflexed when possible.
Refund Timing
Once the seller receives the returned item, they have 48 hours to issue a refund.
The money should reflect in your account within 3–5 business days after refund actions.
Non-delivery Returns
If an order never arrives:
Report the non-delivery issue before 14 days past the estimated delivery date.
Reflexed will treat it under the “returns / refunds” flow and may issue a refund if the carrier confirms loss.
What Voids Return Protection
If you modify, damage, or alter the item after delivery
Reporting issues after the 7-day window
Off-platform purchases or communications
Missing original packaging or photos when asked