Before you buy
Check that the listing ships to your country.
Use the estimated delivery date for timing. International transit can include export, customs, and local carrier handoffs.
Do not use freight-forwarder addresses. Packages forwarded outside the original address are not covered by the Buyer Guarantee.
Orders $750+ require signature on delivery.
📸 Picture: listing page “Ships to” row circled; “Estimated delivery” highlighted.
Checkout and address
Select your country and enter a complete name, street, city, postal code, and phone number. Use standard Latin characters.
Some carriers cannot deliver to PO Boxes. Choose a physical address when possible.
📸 Picture: checkout address form with Country selector circled and Phone field outlined.
Tracking and status
Tracking shows export scans, international hub processing, and local carrier updates.
Expect handoffs between carriers. If you do not see movement, check again within 24–48 hours.
You can view tracking any time from Purchases.
📸 Picture: Purchases → order details with the tracking link circled; status timeline highlighted.
If something goes wrong
Not as described or damaged: report within 7 days of delivery from Purchases → Report a problem. Add photos or video.
Marked delivered but not received: report within 72 hours of the delivery scan after checking neighbors and mailroom.
Never arrived: eligible 14 days after the estimated delivery date if still undelivered.
📸 Picture: “Report a problem” button circled on the order card.
Returns across borders
Approved not as described, damaged, or counterfeit returns: we provide instructions and a return label when applicable. Seller pays return shipping on approved cases.
Preference returns are only available if the seller allows them. Buyer pays return shipping and must follow the seller’s stated window.
Ship the return by the deadline shown in your case. International returns take longer to scan and process.
📸 Picture: return label screen with “Download label” highlighted.
Items with shipping limits
Some goods have international restrictions, for example loose lithium batteries, aerosols, and flammables. If a listing cannot legally ship to your country, do not purchase. See Prohibited Items for details.
📸 Picture: small callout box labeled “Restricted items” next to an example accessory listing.
Quick tips
Use tracked services and keep packaging until delivery is confirmed.
Signature is required at $750+.
Keep communication on Reflexed through Purchases for full coverage.
Duties & Import Taxes
For VAT, customs duties, and import fees, see Duties & Import Taxes. That page explains who pays, how fees are calculated, and what to expect at delivery.